Privacy Policy

1. Introduction

Discreet Ketamine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine services, website, mobile applications, and other services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not access or use our Services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Services, including:

• Contact information (name, email address, phone number, mailing address)
• Demographic information (date of birth, gender)
• Government-issued identification for identity verification
• Payment and billing information
• Account credentials

Health Information

To provide our telemedicine services, we collect Protected Health Information (PHI) including:

• Medical history and current health conditions
• Medication history and current prescriptions
• Mental health information
• Treatment records and clinical notes
• Audio and video recordings of telemedicine appointments
• Communications with healthcare providers

Automatically Collected Information

When you access our Services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies
• Location information (with your consent)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our telemedicine services
• Schedule and conduct telehealth appointments
• Process prescriptions and coordinate with pharmacies
• Process payments and manage billing
• Communicate with you about appointments, treatments, and services
• Send appointment reminders and follow-up care information
• Respond to your inquiries and provide customer support
• Comply with legal and regulatory requirements
• Improve our Services and develop new features
• Detect, prevent, and address technical issues or fraud

4. HIPAA Compliance

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and protecting your Protected Health Information (PHI). Under HIPAA, we may use and disclose your PHI for:

• Treatment: To provide, coordinate, or manage your healthcare
• Payment: To obtain payment for services provided to you
• Healthcare Operations: For quality assessment, training, and business management

For uses beyond treatment, payment, and operations, we will obtain your written authorization before disclosing your PHI, unless permitted or required by law.

5. Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Physicians, specialists, and other providers involved in your care
• Pharmacies: To fulfill your prescriptions
• Service Providers: Third parties who assist in operating our Services (payment processors, hosting providers, communication platforms)
• Legal Authorities: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement technical, organizational, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your health records
• Request corrections to your health information
• Request restrictions on certain uses of your PHI
• Receive an accounting of disclosures of your PHI
• Opt out of marketing communications
• Request deletion of your personal information (subject to legal requirements)
• Manage cookie preferences through your browser settings

8. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. Medical records are retained in accordance with applicable state and federal regulations, typically for a minimum of 7 years from the date of last treatment.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our Services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer: